Terms & Conditions
Terms and Conditions
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://www.smolstore.com website (the “Service”, the “Website”, “smolstore.com”) operated by SMOL SAL (“us”, “SMOL”, “we”, or “our”).
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you do not have permission to access the Service.
SMOL SAL reserves the right to modify at any time its Terms and Conditions. The Terms and Conditions applicable are those enforced on the day of purchase of the order. The Website policies and Terms and Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
The present Terms and Conditions can be read directly on smolstore.com. The act of ticking the box "I accept the general sales conditions", before proceeding to secure payment, constitutes an irrevocable acceptance of the present Terms and Conditions. You accept by this act to having read and understood the present Conditions and to accept them. The purchase by telephone also implies the acceptance of these Terms and Conditions which you recognize to have read beforehand, and to have understood and accepted the conditions mentioned above.
Any dispute or claim arising out of or in connection with this Website shall be governed and construed in accordance with the laws of Lebanon.
Lebanon is our country of domicile.
SMOL SAL will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries.
By using the Website and accepting our Terms and Conditions, you acknowledge that you are at least 18 years of age before you became a user or member of the website. We reserve the right to limit or withdraw access to the website for any user or member should SMOL SAL believe that user or member to be under the age of 18 years. The Website is not available to persons whose membership has been suspended or withdrawn by SMOL SAL. If you are registering as a business/corporate entity, you acknowledge that you have the authority to bind that entity by these Terms and Conditions and that you and the business/corporate entity will comply with all applicable laws relating to online trading. No person or business entity may register as a member of the website more than once.
SMOL SAL is not liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure or misuse of your username and/or password. By becoming a member on the website, you consent, warrant, and acknowledge that you will:
- Accept responsibility for all activities that occur under your account or password
- Maintain the confidentiality of your account and password
- Notify smolstore.com immediately of any unauthorized use of your account or any breach of security
- Never use another member’s account at any time, without the express permission of the account holder
- Reimburse smolstore.com for any improper, unauthorized, or illegal use of your account by you or by any person obtaining access to the website through your designated username and password, regardless of whether you authorized such access or not
- Regularly update the registration data to keep it true, accurate, up-to-date, and complete. If you provide any information that is false, inaccurate, not current or incomplete or if smolstore.com believes that such information is false, inaccurate, not current or incomplete, or not in accordance with these Terms and Conditions, smolstore.com reserves the right to suspend, limit or withdraw your access to the website and/or your membership of the website. We also reserve the right to cancel unconfirmed/unverified accounts or accounts that have been inactive for a long time.
You acknowledge and consent never to conduct any of the following activities:
- Interfere with or try to disrupt the Website or the interests or property of the Website’s users by doing activities such as, but not limited to, distributing a virus or other harmful computer code, unsolicited or bulk electronic communications, chain letters, and pyramid schemes.
- Create liability for us or cause us to lose (in whole or in part) our services or the services of other suppliers
- Take any action that imposes or may impose (as determined in our sole discretion) an unreasonable or disproportionately large load on our infrastructure
- Interfere or attempt to interfere with the proper working of the Website
- Attempt to take over another user’s account or carry out any hacking of the Website or user accounts and related features
- Copy, modify, or distribute any content from the Website or otherwise infringe the Website’s copyright material and/or trademarks in any way
An email is automatically sent to you in order to confirm the order provided that the email address mentioned in the subscription form is correct. You must check the completeness and conformity of the information provided to SMOL SAL. We cannot be held responsible for possible errors of data-entry and the consequences in terms of delay or delivery error. In this context, all the expenses incurred for returning the order will be under your responsibility.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
We accept payments online using Cash, Visa and MasterCard credit/debit card in USD or LBP currency.
You guarantee that you have the necessary authorization to use the mode of payment chosen by you, during the confirmation of the purchase order. We have the right to suspend the processing and delivery in case a payment authorization by credit card is refused by officially accredited organizations or in case of non-payment. SMOL SAL has the right to refuse to process an order placed by a customer who has not paid in total a previous order, or with whom a dispute over payments is still unsettled.
You may be asked to send a proof of identity or proof of residence by email to SMOL SAL. The order will be processed only after our team receives and checks the information provided by you. If our team doesn’t receive these requested documents, the order will be automatically cancelled.
Availability of Products
SMOL SAL is committed to delivering the orders received only within the limit of the stocks of the product available. In the absence of availability of a product, SMOL SAL is committed to informing you as soon as possible. SMOL SAL reserves the right to modify the selection of products according to the constraints imposed by its suppliers. SMOL SAL carries out very frequent updates of stock availabilities, but cannot be held responsible if the stock is no longer the same as the one that was indicated at the time of checkout and/or payment. Availability of products can vary during the same day depending on the rate of sales and the constraints imposed by suppliers. In the event that the item is sold out or no longer available but item appears to be in stock, SMOL SAL is not held responsible but will provide full refund in the same form as payment. Please contact email@example.com for more info.
SMOL SAL cannot be held responsible for the non-fulfillment of an agreed contract in the case of the product being out-of-stock or unavailable, of causes beyond control, of disruptions caused by partial or all-out strikes, in particular of the postal services, transport, banks, and communications, flooding and fires.
SMOL SAL is always careful to do regular updates however errors may occur in the provided information. SMOL SAL cannot guarantee the exactitude, the precision or the completeness of the information on the website and therefore cannot be held accountable for any errors. SMOL SAL reserves the right to edit the content at any moment without prior warning.
The difference in perception of the forms and the colors between the photographs or graphics presented and the products are not the responsibility of SMOL SAL. SMOL SAL will make its best efforts to ensure that the photographic representation of the products on the Website is as faithful as possible. It is nevertheless possible that the perception of the products does not correspond completely to the products. The products are sometimes presented in photographs with other products. The description will mention what does or does not form part of the product.
SMOL SAL will not accept any responsibility for any indirect loss connected to a trading loss, loss of profit, loss of opportunity, damage or expenses, which may occur because of the purchase of the products.
For any enquires or concerns please contact us at firstname.lastname@example.org.
Prices are indicated in USD and inclusive of Lebanese VAT tax. Any changes in the rate of VAT will be represented in the price of product on the website. The prices represented on the site can be modified by SMOL SAL at any time. Prices indicated do not include delivery charges. Orders outside of Lebanon are not subject to the Lebanese VAT. The prices indicated on the Website for such orders are free of tax and therefore do not take into account VAT. Nevertheless, these orders are subject to possible taxes and customs fees in the destination country. SMOL SAL will not be held accountable for possible taxes and customs fees incurred in the country of destination.
SMOL SAL is not responsible for the laws in the country where the product is delivered. It is the responsibility of the customer to check with local authorities on the legality of importing or using the products he/she wishes to order. SMOL SAL is not responsible for any computer viruses or breakdown in service related to the use of internet.
SMOL SAL will not be held accountable for any failure or delay in processing and delivering the orders made on smolstore.com in circumstances beyond control or force majeure which are unforeseeable, inevitable and which could not be prevented despite reasonably possible efforts. This includes the case of strikes, external or within the country, a blockage of supplies or transport for whatever reason, legal or governmental restrictions, computer breakdowns, earthquakes, fires, storms, floods, lightning - breakdown of telecommunications or network.
By registering and creating an account on the Website, you expressly consent to receiving newsletters, marketing or promotional materials and other information we may send. If, at any time, you decide you do not wish to receive communications from us, you can unsubscribe from our mailing list by clicking on the link at the bottom of any of the emails or by going to the My Account section of the Site.
Information We Collect
In order for you to buy items on smolstore.com, you will have to register on the Website by creating a user account which requires you to submit certain personally identifiable information. Personally identifiable information may include, but are not limited to, your name, shipping address, email address, telephone number, date of birth, and other similar identifiable information. We will also ask you to fill your credit card and/or bank account details required for billing purposes and to fulfill your orders.
If you are a registered user at smolstore.com, you can access and change your personal information at any time by logging into the My Account section of the Website. Please note that we shall retain your personal information during and following the end of your use of the Website as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations, and to take any other actions otherwise permitted by law.
We will collect transactional information based on your buying and selling activities using the Website. The transactional information we collect is used solely in relation to the transactions you undertake on the Website and for no other reasons. We may use your Internet protocol (or IP) address to analyze user trends and improve the administration of the Website. We may also collect information on the way you use your device to browse the Website, such as the browser type you use to access the Website, your navigation on the Website, your time spent on the Website, and other similar information.
In addition to the information listed above, we may collect other information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer care team or store results when you respond to a survey. We may also collect feedback ratings and other comments relating to your use of the Website. When we aggregate personal information for statistical purposes, such aggregated personal information shall be anonymous.
- To offer you our services and customer support
- To evaluate and improve our services to you
- To prevent illegal activities
- To collect fees
- To identify and solve troubleshoot problems
- To offer you promotional emails
- To verify the information you provide us with third parties. For example, we may share some of the personal information you give us with banks or credit card authorization, processing and verification services or with third parties for fraud screening purposes.
We do not disclose, sell, or rent any of your Personal Data to third parties in the normal course of doing business. However, all comments that you publically post about the Website may be used by us for marketing purposes. Therefore, by posting comments, you expressly agree to our using such comments for marketing purposes. Additionally, information relating to items you are buying may be displayed on the Website. This information can include details of your user ID, feedback ratings, and comments relating to your use of the Website.
SMOL SAL is committed to preserve and protect your privacy. However, we are legally bound to disclose your personal information in the following cases:
- If we receive a court order or similar legal procedure requiring us to share your Personal Data to law enforcement agencies, government agencies, or third parties
- When we are required to disclose your Personal Data to comply with the law
- When we are cooperating with an ongoing law enforcement investigation
- When we have a good faith belief that our disclosure of your Personal Data is necessary to prevent physical harm or financial loss
- To report suspected illegal activity
- To investigate a possible violation of our Terms and Conditions
- In the event of a sale of smolstore.com, your personal data may be disclosed to any potential purchaser for the purposes of the continued provision of the Website or otherwise in relation to any such sale.
This entire website is an exclusive property of SMOL SAL. All content (text, works, images, videos, graphics, sounds, logos, button icons, images, digital downloads, data compilations and software) posted on this site is reserved under copyright and intellectual property rights for the whole world. Any link directly to smolstore.com must be authorized by SMOL SAL. Any reproduction and representation must be authorized by SMOL SAL.
The name SMOL and the other SMOL phrases, logos, and related designs that we use in connection with our services are either registered or unregistered trademarks of smolstore.com and are protected by international trademark and other intellectual property rights and laws. smolstore.com’s trademarks may not be used in connection with any product or service that is not owned by smolstore.com or in any manner that may harm smolstore.com.
You agree to defend, indemnify and hold smolstore.com and its stakeholders (owners, employers, investors, users, buyers, partners, and other sellers) harmless from and against any and all claims, damages, costs, actions, losses, liabilities, and expenses including legal expenses and attorney’s fees, arising from or related to your use of the Website and/or your breach of any representation, warranty, or other provision of the Terms and Conditions or your violation of any law or the rights of a third party.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of Lebanon. Any dispute, claim or controversy arising out of or in connection with these Terms and Conditions (including a dispute, claim or controversy relating to any non-contractual obligations arising out of or in connection with these Terms and Conditions) shall be referred to the parties’ respective officers for resolution. If any dispute remains unresolved 21 days after being referred to the officers, it shall be finally settled by one arbitrator appointed in accordance with the rules of conciliation and arbitration of the Chamber of Commerce, Industry and Agriculture of Beirut and Mount Lebanon. The seat, or legal place, of arbitration shall be Beirut. The language to be used in the arbitration shall be English. The award shall be final and binding and the parties hereby waive any right they may have to appeal such award. Notwithstanding the foregoing, either party may seek injunctive relief in any court of competent jurisdiction against any matters relating to intellectual property rights.
Returns and Exchanges
For orders delivered within Lebanon, SMOL is happy to provide FREE returns if you are not entirely satisfied with your purchase. You have 30 days from when you received your order to have your items sent back to us (i.e., picked up or processed by UPS/Aramex/ any other mail carrier). For more details, please see “Return Instructions” below. We will refund you in the form of SMOL store credit for any future purchases on our website or in-store - valid for one year. SMOL SAL does not provide any cash refunds.
If the return is done within the 30 days and the return request is approved by SMOL SAL, SMOL SAL will take responsibility for the return shipment fees. No item can be returned after the 30 days have passed.
Please note that all products must be in their original packaging and not used or damaged to be accepted for return. Orders past 30 days will not be accepted. Returned clothes, if washed or worn, will be refused. In case you ordered a product and requested a return and the product was found to be damaged, you will bear all delivery and return fees associated with this product and you will not be given store credit.
Please note that some of our items are final sale.
Unfortunately, we do not accept returns on the following items:
- Sale items;
- Breast pumps and toilet training merchandise;
- Products that have been personalized or made to your specifications;
- Exclusive collaborations;
- Furniture and bulky items;
- Items that have already been assembled;
- Special promotional items and giveaways
- Items with missing price tags, labels, original packing, and any other missing accessories
You have 30 days from when you received your order to have your items sent back to us. We will refund you in the form of SMOL store credit for any future purchases on our website or in-store - valid for one year. SMOL SAL does NOT provide free shipping for returns made outside of Lebanon. For more information on international returns, please email email@example.com.
Return Policy for Gifts
If you are returning an item you received as a gift, we will refund you in the form of SMOL store credit for any future purchases on our website or in-store - valid for one year. The gift receiver can request the return of such gift within 30 days of purchase by contacting SMOL on SMOL contact details mentioned on the delivery receipt. If the return is accepted based on the return conditions mentioned above, the amount will be credited to the SMOL account of the gift receiver. If the gift receiver does not have a SMOL account, they will need to create one.
In order to exchange your product for an alternative item please see above details. SMOL SAL will process the exchange as a return and provide you with SMOL store credit which you can use to complete a NEW order online for the replacement products. SMOL SAL offers FREE shipping for returns within Lebanon however the NEW purchase incurs its own delivery fees.
SMOL Store Credit
Refunds will be given in the form of SMOL store credit. Your SMOL store credit will be issued once your returned items are received back at SMOL Store, inspected and approved for return.
Please see return address below.
Special Online Promotional Codes
Special online promotional codes are valid for online purchases ONLY unless specifically stated. Offer valid for single use per customer. Offer cannot be combined with other offers or promotions and may not be used towards gift cards, special discounts or applied to previous purchases. Offer applies to merchandise only and cannot be applied toward shipping and handling charges, taxes and fees, and is not redeemable for cash. To redeem this offer, customer must enter code at checkout. Offer is subject to modification at any time without notice.
- SMOL Gift Cards may be treated the same as cash and used online or in-store.
- In order to use the gift card, you must have or create a free SMOL account.
- The SMOL Gift Card cannot be redeemed for cash or returned for cash refund or used to purchase additional gift cards.
- Upon redemption, any unused balance will remain on the gift card for future purchases.
- SMOL is not responsible for lost, destroyed or stolen SMOL Gift Cards or used by third parties without permission of the card owner.
- Promo codes and other discounts may not be used to purchase SMOL Gift Cards.
- SMOL Gift Cards are valid for one year from date of purchase.
- SMOL SAL reserves the right to void and cancel SMOL Gift Cards if a gift card is suspected to be obtained, used, or applied to any SMOL account fraudulently, unlawfully, or otherwise in violation of these terms and conditions.
Return Policy for Repeated Returns
We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.
To process a return, please contact SMOL Customer Care at firstname.lastname@example.org or call us at +961 1 333 466 or +961 71 333 466
- Email: email@example.com stating your order number and the products you would like to return. Please include your phone number in the event we need to call you for additional information. Please let us know if the item was a gift.
- Once your email is received and return request is approved, we will send you an email containing your return label and Return ID.
- Please enter your Return ID on the form given, and include with your return.
- Please print and attach the return label onto your shipping box and drop off at your nearest UPS/Aramex/TNT/DHL/any other mail carrier location. You may also schedule a pickup with any of these mail carriers.
Ground Floor, L’Hermitage Building
Ghandour el Saad Street, Achrafieh
+961 1 333 466
Shipping and Delivery
Shipping within Lebanon
FREE standard shipping for orders over $100 within Lebanon. FREE Standard Shipping will be automatically applied to your merchandise total over $100, per shipment within Lebanon. Qualifying purchase amount is calculated after all applicable discounts. SMOL SAL is not held accountable for any delays in shipping incurred by transporter.
SMOL SAL does not provide FREE shipping for deliveries outside of Lebanon. For more information on international shipping and returns, please email firstname.lastname@example.org.
The order may be subject to taxes and customs fees in the country of destination. SMOL SAL will not be held accountable for these taxes and customs fees. Buyer is solely responsible for these taxes and fees incurred in the destination country.
SMOL SAL will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries.
SMOL offers its customers FREE gift-wrapping service for non-bulky objects, such as clothing and accessories, small toys and small objects of decoration. Bulky or cumbersome objects cannot benefit from proper gift wrapping.
Please check that all items are in satisfactory condition upon reception. SMOL kindly reminds customers to please inspect his/her parcel upon reception in the presence of the deliveryman and notify transporter as well as SMOL of any abnormality (bumps, scratches or damages). If items are in satisfactory condition customer must sign off on delivery slip that items were well received. The product is considered to be accepted by the customer and no complaint related to the state of the parcel can be accepted after signature of the delivery slip. If you have received a damaged or defective product, please notify us immediately for assistance using the below contact details.Email: email@example.com
Phone: +961 1 333 466 or +961 71 333 466
Third Party Delivery Carrier
Customer can track delivery through tracking information provided by mail carrier.
SMOL SAL is not held responsible for delays or mistakes carried out by third party shipping companies. The tracking of the package delivery is carried out with the mail carriers Internet interface such as UPS, ARAMEX, DHL, etc…. SMOL thus cannot be held responsible for the unavailability or error that may affect the information supplied by its transporters/mail carriers. For more information regarding order tracking you may contact us at firstname.lastname@example.org.
If you have any questions about our Returns and Refund Policy, please contact us:By email: email@example.com
By phone: +9611333466